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Viewing 14 posts - 1 through 14 (of 14 total)
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  • in reply to: Importing for Mendeley #15389

    Hi Suzanne,

    There are a couple of reasons why you are not getting the PDFs and associated meta-data. The first thing to check is that you are using the desktop version and not the online version of Mendeley. Linked PDFs in the online version are behind a firewall and are inaccessible to NVivo, so the documents are created as externals instead of importing the physical document. If you are not using the desktop version, you should download it, and it will synchronise with the online account and that will resolve the first issue.

    The second thing to check is that PDF files are physically linked to a downloaded PDF and not linked to the online PDF because that still leaves the PDFs behind a firewall. In summary, if you are using the desktop version of Mendeley, and if the PDFs are correctly linked they will import perfectly into NVivo including the metadata.

    The metadata for your ‘Externals’ is stored as ‘File Classification’ and you can link your imported PDF to that classification. However, I would recommend creating cases for your PDFs and exporting your current file classification to Excel and importing it as a case classification this will correctly link your PDFs and metadata without the need for manual entry of metadata and make it possible to run coding queries, compound queries and cross-tab queries as well as certain visualisations in NVivo that require case rather than file classifications to run. To export your file classification to Excel, right click on it and select ‘Export⇒Export Classification Sheet’.

    I hope this response was helpful but do let me know if you need more information.
    Kind regards,

    in reply to: Coding transcribed interviews + Orientation of Coding stripes #15286

    Hi Sofia,

    When you turn on coding stripes in a transcribed media file, you can drag either the horizontal or vertical stripes window to hide either if you don’t wish to see them as shown below:


    With regard to your second question, if you chose ‘Coding Stripes⇒Recently Coded’. as the filter, the coding stripes will update the filter automatically as you add content to existing codes or new ones.

    I hope this helps.

    Darragh Costello, B.Sc., M.Sc.

    Hi Charlotte,

    The second part of your question is easiest to answer insofar as the import wizard offers two options when importing from referencing software such as EndNote as shown at this link:


    All you need to do is reimport and choose the default option of ‘Title’ and the PDFs will display as desired.

    Your second question is trickier because reading past EOF is a technical issue that could be caused by EndNote, NVivo or a PDF with no ‘end of file’ marker. I think you will need to make a request to tech support in QSR for assistance on this one. You can do so at this link:


    Sorry I can’t do more, but it really requires investigation by the developers. They will respond, but it may take a few days not least because they are based in Melbourne, Australia.

    Darragh Costello, B.Sc., M.Sc.,

    in reply to: Request for help with importing and analyzing data #14366

    No problem organising an online support call.  To that end, I’ve provisionally booked you for a support call with Ben Meehan on Thursday coming, the 11th, at 5:00 PM (GMT) pending confirmation that this day/time fits in with your plans. We can reschedule as may be necessary. Let me know if this is okay or if we need to change?

    Don’t forget to download and run the TeamViewer app just before the session so we can login and share your screen:
    If you have already downloaded the app, you don’t need to do so again. Just run the file. It’s called “TeamViewerQS.exe”. It will most likely be in your downloads folder. Full instructions here: https://qdatraining.com/support/

    Normally, if you wish to arrange a support call, you can do so here: https://qdatraining.com/request-nvivo-support-call/  we need the online scheduling system to track and plan resources. Support calls are typically arranged within four working days. We run support calls during normal working hours, but also in the evenings up to 10:00 pm and on Saturdays, up to 6:00 pm. Note* you must be logged into your account on the website to be able to make a support call request.

    Speak soon!

    Dr. Toni Owens, Ph.D

    in reply to: Connecting synonyms together for word frequency #5441

    Hi Gearóidín,

    You need to change your searching strategy from word frequency searches to text searches. Word frequency searches rely on a thesaurus from a single dictionary while text searches can be run on character strings so can simultaneously search multiple languages.  Therefore you could search for Gardaí OR police and if you “stem” the search, words that share the root will also be found to include “policeman” (English only as there is no Irish dictionary in NVivo). You could run a word frequency search first to explore what’s there and then refine with text searches to group English and Irish words together in the same result.

    I’ve inserted a link to provide more information and practical steps for understanding and applying text searches in NVivo 12 for MAC: Click here

    I hope this response was helpful but do let me know if you need more information.
    Kind regards,



    in reply to: New NVivo Version #5396

    Hi Carolina,

    Yes you can upgrade your project file very easily. It’s a once off operation the first time you open your NVivo file in version 12. When you open the file, NVivo automatically created a new NVivo project file in the same folder and retains the file name but inserts (NVivo 12) in brackets into the file name, so you know which one is the new file. NVivo will automatically import all of your data into the new file. Nothing will be lost. From then on, just use the new file and archive the old one. You are back in business 🙂

    I hope this is helpful but do let me know if you have any questions or concerns

    Your sincerely,

    Toni Owens, PhD


    in reply to: Nvivo 12 crashing #5391

    Hi Catriona,

    There are a myriad of possible causes for this sort of crashing. The most obvious one is if you are trying to open and save files in a synchronising folder such as DropBox, OneDrive, or Google Drive. NVivo files should be opened and closed locally and then backed up or copied to the cloud. Synchronising folders try to grab the file while it’s running to sync it and this can cause apps like NVivo to crash. Equally. if you try to immediately reopen a file, you will get the message the file is in use by another application (DropBox trying to sync the file). If you work in the manner suggested above, this problem should be resolved. It is very important to always have a working backup of your project data file.

    Let me know if this is the cause and subsequently solves the problem for you. Otherwise, we will investigate further.

    I hope this is helpful but do let me know if you have any questions or concerns.
    Kind regards,

    in reply to: Installed NVIVO update and lost two days' work #5019

    Hi Dot,

    I see you attended one of our training workshops earlier this year. As a result, you have free and unlimited, one-to-one online support for the life of your first project using NVivo. I will email you privately with a link, password and instructions to upload the NVB file direct to our secure server and we’ll see what we can recover from that. 
    I hope this is helpful.
    in reply to: ProQuest RefWorks for NVivo lit review? #4984

    Hi Palunen,

    Yes, indeed it does. You can get the steps for doing this here:
    Hope this is helpful,
    Kind regards,
    Ben Meehan
    in reply to: Transcribing glitch #4080

    Yeah! It’s very annoying 🙁

    The workaround is get into the habit of hitting CTRL+S at the end of each segment or a few short ones. That will prevent the automated prompt to save from ever coming up. Another option is to change the settings to prompt for saves less often although I wouldn’t recommend it. I’ve inserted the instructions below for doing this in any event. 
    Steps for adjusting save reminders:
    Change the frequency of project save reminders

    If you are working with a standalone project saved as an .nvp file on your computer or network drive, it is important to save your project at regular intervals. By default, NVivo prompts you to save your project every 15 minutes. You can adjust the time interval between save reminders, if you want to be reminded more or less frequently.
    Click the File tab, and then click Options.

    The Application Options dialog box opens.
    Click the Notifications tab.

    Increase or decrease the interval between save reminders by changing the value in the minutes box.

    Click OK.

    NOTE  If you want to turn off project save reminders, clear the Enable project save reminders every check box.
    in reply to: Using NVIVO to analyse TripAdvisor content #4078
    It depends on the scope of analysis. You could use NCapture to capture whole pages of reviews at a time and these are searchable and codeable so this method would be faster. However, in terms of analysis, Excel is the best option because you are setting up information like the date or country as proper metadata which will allow you do significantly more in terms of filtering and querying the data during analysis and write-up. Matrices could be useful in this context for example but these require proper classifications for posts linked to cases which is entirely automatable from Excel but not when in textual format in a PDF. 

    I hope this is helpful 🙂
    in reply to: Importing selected (not all) references from Mendeley #4016

    Hi Hilary,

    Yes, full details of importing from Mendeley here:
    Let me know if you need clariity on any of this. 
    in reply to: Analysing transcribed interviews #4012

    Hi Hilary,

    You can use the speaker column to autocode the participants comments to a node. Then, run your word frequency search limiting it to this node and you will get exactly what you need. See this short video on auto-coding media files. Let me know if you need more detail on the mechanics of doing either the auto-coding or word frequency search: 


    Hope this helps!

    in reply to: NVivo keeps crashing with Framework Matrices #3849

    Sorry for the delayed response, we were moving websites and got behind in responding to Forum questions

    You need to check that you have the latest service pack installed. To do this:

    Go to File>Help>About and you should see (SP6) against the current version. If not, go to http://www.qsrinternational.com/support_downloads_detail.aspx?productversionid=99  download and install this patch.

    Let me know if this solved your problem. 

Viewing 14 posts - 1 through 14 (of 14 total)