Installed NVIVO update and lost two days' work

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This topic contains 1 reply, has 2 voices, and was last updated by  QDATRAINING_Admin 2 months, 1 week ago.

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  • #5018

    DotPowell
    Participant

    I obeyed a prompt to install an NVIVO 11 update this evening and 2 days’ work are lost, even though I saved every 15 minutes up to last night.  there is a .nvb file in my documents folder but I can’t open it.  The NVIVO help pages are absolutely useless on this topic so I am feeling very mad (and failed to create a copy of my project last night so I’ve lost a lot of coding.  Any help you can offer would be very welcome

    #5019

    Hi Dot,

    I see you attended one of our training workshops earlier this year. As a result, you have free and unlimited, one-to-one online support for the life of your first project using NVivo. I will email you privately with a link, password and instructions to upload the NVB file direct to our secure server and we’ll see what we can recover from that. 
    I hope this is helpful.
    The QDATRAINING Team
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