helpAt QDATRAINING, we are aiming to build a ‘knowledge base’ of NVivo users training needs. A place where people can log in and and discover if someone else has had the same training issue as them. So, please feel free to post your question here and, apart from getting a response from an NVivo trainer within one working day, you will create a historical record of your issue which will becaome an invaluable resource for us and will help us to design future NVivo training and support programmes.

If you want to get help with any training issue related to your NVivo project you need to do two things:

  1. Register as an NVivo user
  2. Tell us about your qualitative research project by setting up a brief profile
  3. Talk to us by posting your question on our website

An NVivo expert will answer your query within 1 business day

Note* NVivo installation problems or issues related to running NVivo should be directed at the developers QSRInternational is an independent training organisation specialising in training, consulting and supporting NVivo users in Ireland and the EU.

To register an account – simply click on the ‘create new account’ ‘log in’ option to your right. You will need a valid e-mail address with which to verify that you are an authentic NVivo user.

Once registered, you will have access to pages only available to the NVivo training community of qualitative researchers. You can upload and download journal articles of interest. Share topics with other the growing NVivo training community of software users and access on line training and support from experts. You can buy on-line training and support for as little as one hour if that’s all you need and access NVivo training and support at a time and pace that suits your needs. Online training is conducted both inside and outside business hours so evenings and weekends are available by arrangement should  it better suits your busy schedule.

We look forward to talking to you!

The NVivo Training Team

2 thought on “NVivo Help and Support”
    1. Dear Olivia,

      To request a post training support call, you must first have registered your project on our website and included details of when and where you trained. You register your project at this link: It takes one working day to be approved for support, and you will be notified of approval once your details have been checked. Once approved, you can request a support call at this link: We need the online scheduling system to track and plan resources. Support calls are typically arranged within four working days. We run support calls during normal working hours, but also in the evenings up to 10:00 pm and on Saturdays, up to 6:00 pm. Note* you must be logged into your account on the website to be able to make a support call request.

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