[Connie Opitz]

Dear Ben,

I’ve checked and upgraded where possible the two media programmes you mention (Quicktime and Media Player) – it doesn’t sort out the playback. As I said, I use two other programmes – Digital Voice Editor and Goldwave – one of which may well be the culprit – but the problem is that I still need them both! (I have a few other media programmes – RealPlayer, Olympus Digital Wave Player etc. – on this computer, but not on the laptop where the problem also occurs. RealPlayer may be on both which would make it another candidate I suppose – I’ll check that first thing in the morning.) I suppose I will be able to de- and reinstall both one at a time if necessary 🙁 …

The licence thing is a b**gger given that it’s an academic programme – I don’t know any colleague who doesn’t at least use a main machine and a laptop … Holding off activating the programme on the laptop for the moment 🙂 which allows me to use the two machines for the next 4 weeks or so – just as well, since I will be travelling for two weeks out of those and will need every minute I can get to get on with the analysis!

I should be back at this machine from around 9 in the morning – not going anywhere so will be here if you need me to do anything at this end.

Thanks a million for taking the time!
Best wishes,
Conny

[Connie Opitz]

Dear Ben,

Thank you so much for your prompt reply! I am uploading (another 40mins) a file which is not an interview file but a smaller one (a film retelling – 42MB) since uploading a typical interview/test file (700MG-1.2GB) would have taken 30 hours (according to the estimate) and since the problem arises with large and small files in NVivo. All files play perfectly outside – I use either Digital Voice Editor (Sony) (for transcribing) or Goldwave (for splitting files). I’m wondering if it could be the interaction between these programmes. I have checked on the laptop where I have the same software, and the project we were playing with – the same error occurs with one of your audio files (Peter). Thus, it would seem to be independent of where the files came from but have more to do with the configuration of my computer(s).

Incidentally – does the licence key I was sent allow me to install and use the product in different locations? I would need it at least on my main computer and on the laptop for when I go travelling …

As to the hardware – it should be ok – I have just under the 2GB RAM you mentioned (1.93GB to be precise), a 2.61GHz processor and 120GB of free space.

The playback speed – I had actually tried that but setting the play mode to transcribe doesn’t change the availability of the playback speed menu … Hm.

Ok, back over to you – but please don’t let me stop you from taking your weekend, particularly since it’s nice out  – if I get back to this on Monday or Tuesday, that would be perfectly fine – plenty of other things to be getting on with, and I’m gonna sign off now for a little bit anyway (except for logging out after completion of the upload).

Thanks, and best wishes,
Conny

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