[joannac]

Dear Austin and Ben,

 

Austin, thanks very much for your advice. I think the problem with Nvivo on my computer may well have been

a file path issue but I tried the test you suggested (opening a new project file on someone else’s computer

and importing the contents of my project from a USB) but I got the following message: ‘This project was

created in an earlier version of NVIvo. Its format must be updated before import’

 

I haven't got to the bottom of what was causing the problems with Nvivo on my old computer because IT

services have given me a new computer and NVivo is now working fine on it. My old computer met the

NVvivo specification criteria (3.40Ghz, 1.99 GB of RAM) but it never accepted that my project had been

updated even after reinstalling Nvivo and updating to NVivo 9.2.

 

In case it is helpful to anyone else on the forum – a colleague of mine had a similar problem with NVivo

crashing when it was saved on a network drive. Her IT services arranged for her to save her project on a

local Drive and installed a SyncToy on her computer so it backs up on the network drive each night. She has

found this worked for her.

 

Thanks Ben for all your help and advice over the past few weeks – it is much appreciated.

 

Best wishes,

 

Jo

[joannac]

Hi Ben,

 

Thanks for these troubleshooting tips. It turns out that my computer and the computers of my colleagues have NVivo 9.0.204.0 (not NVivo 9.2)

 

I tried opening a project file on a colleague's computer. When I opened it the first time, it prompted for upgrade to NVivo 9.0. I saved and closed it and when I opened it again, it opened without a problem. I then copied this file and tried to open it on my computer, and I got the following error message, despite the fact that I also have NVivo 9.0:

'The project [nameofproject.nvp] could not be opened, and appears to be corrupt. NVivo may have been shut down abnormally when the file was last saved'

 

I then tried opening the 9.2 file you sent me. That generated the same error message. 

 

In answer to your diplomatic question about user error 🙂 I have worked on the converted file and saved it. The changes made are still present when I reopen the file and go through the conversion process/or open it on a colleague's computer.

 

It seems from what your saying that it must be a problem with installation. Does that sound right to you?

 

Many thanks,

 

Jo

[joannac]

Hi Ben,

Thanks very much for getting back to me. Unfortunately I can't upload the project file I'm working with because it contains confidential information that I can't share with another organisation.

I am thinking one option would be for me to try and open the project file using a computer of someone else in my organisation who has NVivo. Could this help to eliminate any of the options you listed?

Thanks,

Jo

[joannac]

Hi Ben,

 

Thanks very much for getting back to me. Unfortunately, I don't think your reply solves my problem! Each time I've converted the project to Nvivo 9, Nvivo asks me to give the project a new name. I have tried opening the file using the 'open file' button and selected a converted version of the project which I had already been working on in Nvivo 9, but still when I try to open the project, I get the convertion dialogue box. The convertion process takes a couple of minutes and requires me changing the name of the project so I'd like to find a way to avoid it if possible.

 

Is there some way to ensure further changes to the project are saved in Nvivo 9 format?

 

Thanks and best wishes,

 

Jo

 

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