problems to import video files (whereas previously this was not a problem at all)

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  • #2595

    Hi everyone,

    I have problems to import video files (.avi; .wmv) into NVivo9. Right now I simply cannot import any of these files whereas until a couple of days, this was not an issue at all. Each time when I try to import any of these files I get the message: “The process cannot access the file ‘C:\XX\Xxx\Temp\tmpXX.tmp.wav’ because it is being used by another process” (‘X’ stands for different names).

    Does anyone has suggestions to circumvent this enoying problem? (Might it be related to a recent windows update? I am using Windows XP version 5.1. service pack 3). Any suggestion would be greatly appreciated!

    Kind regards,

    Hendrik Van Steenbrugge




    This problem usually occurs when Windows has not properly closed the default application that it uses to run videos. This is easily fixed. One option is to reboot your machine (complete shut down and restart – not hibernating or sleeping). Another option is to use CTRL+ALT+DELETE command to invoke the 'task manager' You may or may not see the video program running but if you check the 'processes' tab you may see that the process is still running and choose 'end process' to completely shut down the video application. 

    NVivo cannot access a file that is being used by another application (no program can) so this is why you are getting this error. Let us know if this solution works for you and if you have any more problems – we will investigate further. 

    Kind regards,




    This helped (a complete shut down and start instead of making use of the restart function).

    Best, Hendrik

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