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I will of course set up a support call for Monday. Your message was posted on this public forum, so I will email you privately because, as a result of your attendance at our training workshop, You have free and unlimited post training, online, one-to-one support for the life of your first project using NVivo. This support is delivered using a person-to-person, online, user-friendly screen sharing system and participants are not limited by duration or frequency of calls as they incrementally apply the tools, protocols, and concepts learned in the workshops in a real research environment using their live data. We aim to schedule support calls within four working days of request. We deliver support calls during normal working hours, but also every evening up to 10:00 pm and on Saturdays, up to 6:00 pm. You must register your project for support on our system if you wish to avail of one-to-one support.
Normally, (but not on this occasion) If you wish to arrange a support call, you can do so here: https://qdatraining.com/request-nvivo-support-call/ we need the online scheduling system to track and plan resources. Support calls are typically arranged within four working days. We run support calls during normal working hours, but also in the evenings up to 10:00 pm and on Saturdays, up to 6:00 pm. Note* you must be logged into your account on the website to be able to make a support call request.
Finally, in terms of clarity on this public forum, please be aware that *.nvb files are not backups but recovery files. Back up files are copies of the *.nvp files. Recovery files will only reflect the last time the project file was saved and closed. So, for example, if you opened one of the incomplete copies and then closed it, your recovery file would reflect this incomplete copy and overwrite the last *.nvb file. This is why we go to great lengths in our workshops and training materials to urge NVivo users to never rely on automated recovery files but to create an up-to-date backup copy, in the cloud or on the institutional network to always have an update copy of your work which could be reinstated from a different device.
The QDATRAINING Ltd