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NVivo Training, Consultancy & Support - Windows & MAC

NVivo 14 and 15 for Windows is reporting ‘File ‘Size’ Errors and Crashing up saving:

NVivo 14 and 15 for Windows is reporting ‘File ‘Size’ Errors and Crashing up saving:

Summary

The video addresses the issue of NVivo 14 and 15 crashing due to file size errors when saving files. The problem appears to be related to the synchronization of files with cloud storage services like OneDrive or Google Drive, which can cause crashes and data loss. The video outlines practical solutions, including moving the project file out of the cloud-synced folder, using NVivo’s “compact and repair” function, and creating a new project to import the corrupted file.

Highlights

  • 🛑 File Size Errors Cause Crashes: NVivo 14 and 15 users have reported crashes during file saving due to file size errors, not caused by full hard drives or folders.
  • 🧩 Problem Linked to Cloud Synchronization: Files in cloud-synced folders (OneDrive, Google Drive) are the main cause of the crashes. Moving files out of these folders can resolve the issue.
  • 🔧 Compact and Repair Tool: Running NVivo’s “compact and repair” tool helps fix corrupted project files and indexes.
  • 🔄 Importing Projects: If the “compact and repair” doesn’t work, creating a new project and importing the old one can help recover data and prevent further crashes.
  • 💾 Backup Recommendations: After resolving the issue, it’s crucial to back up files in the cloud for storage, not for direct working, to avoid future data loss.

Keywords

  • NVivo
  • File Size Errors
  • Cloud Synchronization
Key Moments (beta)

Here’s a series of summary titles with time, based on the video you provided:

  • Problem Overview: NVivo Crashing on Save00:00
    • Users facing crashing due to file size errors
    • Primarily affects Windows versions of NVivo 14 and 15
    • Mac users seem unaffected so far
  • File Size Errors and Other Crashes00:28
    • NVivo crashes when saving files, sometimes due to full hard drives
    • Errors include numeric and other obscure issues
    • Growing problem in the past two weeks
  • Post-Training Support and Solutions01:12
    • Article explaining the issue and self-fix solutions
    • Loss of work if users don’t realize the problem until saving
    • Backup failures also cause similar issues
  • Understanding NVivo Dependencies01:58
    • Problem traced to NVivo dependencies like user accounts and SQL
    • Variability in issues across different NVivo and Windows versions
    • Troubles compounded by unknown versions of software
  • Support Channels: IT, Training, Technical Issues03:37
    • Different support sources: IT for licensing, training support, NVivo developers for technical bugs
    • Some users opt for DIY fixes rather than waiting for support
  • First Step to Fixing: Move Files Out of Synchronizing Folders04:18
    • Move files out of cloud-synced folders (OneDrive, Google Drive)
    • Create a folder in the root directory of the C drive
    • Solution for files syncing with the cloud
  • Repairing NVivo Files: Compact and Repair06:17
    • Run NVivo’s ‘Compact and Repair’ tool to fix database issues
    • Browse and repair files in the new location to resolve issues
  • Last Resort: Create New Project and Import Existing One07:29
    • Create a new project in NVivo, import the old one into it
    • Import process generates a report to ensure success
  • Backup and Restore: Safeguarding Data10:19
    • Ensure regular backups to prevent data loss
    • Understanding how to backup and restore NVivo files
    • Critical for avoiding future issues with project files

See the article referred to in the video at this link:

NVivo 14 and 15 for Windows is reporting ‘File ‘Size’ Errors and Crashing up Saving