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Reply To: Problem converting from Nvivo 8 to 9

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22nd November 2011 at 11:05 pm #2884
QDATRAINING Admin
Member

The first thing we need to do is immediately upgrade you to 9.2 which is a free upgrade. This may well solve your problem. Open NVivo and go to file -> help -> check for software updates. You will be prompted to download a file. Download the file, close NVivo and run the file.

 

After the upgrade, create a blank NVivo file and save it. Open and re-open the file. If this works, upgrade your project file one last time. It should, following the upgrade, open and close without any difficulty. 

Let me know if this works